Duramax Marine Careers

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If you seek an opportunity to work in an environment that values excellence, continuous improvement, and are dedicated to the relentless pursuit of customer satisfaction and personal growth, join our team! This kind of operating excellence requires reliable, dedicated, and accountable employees.
One of them could be you!

Benefits of Working for Duramax Marine, LLC

Duramax Headquarters
Duramax Marine
Duramax Marine LLC is an ISO 9001:2015 certified company.
  • Health Insurance Benefits (medical, dental, vision)
  • Voluntary Benefits
  • Disability Insurance
  • Employer Paid Uniforms
  • Group Term Life and AD&D
  • Safety Shoes and Safety Prescription Allowance
  • 10 Paid Holidays
  • Paid Vacations
  • College Tuition Reimbursement Program
  • Discretionary 401K Profit Sharing
  • 401K with Company Match
  • Employee Owned (ESOP)
  • In-house Training Program
  • Duramax University (Vector Solutions)
  • Career and Advancement Opportunities
  • Drug-Free Work Place
Refer to Human Resources for detail and participation guidelines and eligibility requirements for all listed above.

Duramax Marine Location

Duramax Marine LLC, 17990 Great Lakes Parkway, Hiram, Ohio 44234

Customer Service Specialist

This position professionally represents the company in providing high quality and timely solutions to effectively meet the needs of our customers by communicating effectively, providing complete information to the appropriate internal resources to provide the right product/information in a timely manner; and by having a thorough understanding of the company’s policies, procedures, products, and services.
Job Title: Customer Service Specialist
Department: Customer Service
Location: Hiram, OH
Job Category: Salary
FLSA: Non‐Exempt
Reports To: Customer Service Manager
Qualifications Required Preferred
Education High School Diploma or equivalent Associate’s Degree
  • Has the necessary training to be proficient in the position.
  • Has three to five years of customer service experience in a manufacturing or technical environment.
Job Specific Knowledge, Skills & Abilities
  • Has a strong customer orientation with excellent communications and interpersonal skills to be able to interact effectively with customers and internal company resources.
  • Has excellent computer skills and is proficient with all related company systems and programs.
  • Has strong analytical and problem‐solving abilities.
  • Effective time management skills in prioritizing and addressing multiple and, at times, conflicting demands.
  • High energy with a sense of urgency in responding to customer needs.
  • High level of personal and professional integrity.
  • Is committed to the company’s values.

Roles and Responsibilities
Develops a thorough understanding of our company’s policies, procedures, products, and services, and capabilities to serve our customers. Assists less experienced customer service representatives by providing information as necessary.
Develops and maintains effective working relationships with assigned customers while understanding their businesses, organization, and needs.
Develops effective relationships with appropriate internal company resources to serve as a liaison in effectively serving our customers.
Responds to customer’s requests for quotes by entering the necessary information into the quoting system and responding in a timely manner. Actively follows up on quotes before expiration to gather business intelligence if an opportunity is lost.
Communicates with customers to enter incoming orders into the system with complete and accurate information regarding quantity, specifications, and desired delivery dates.
Work closely with the credit department to verify the customer’s credit status and resolve any credit issues.
Tracks orders, communicate with internal company resources and the customer regarding the status of orders and the need for any changes and effectively serves as a liaison to develop solutions to any order processing issues. Assists less experienced customer service representatives with more complex issues.
Process customer returns according to established policies and procedures.
Keeps the Customer Service Manager aware in a timely manner of any issues needing their involvement and any changes in customer or industry trends observed through the regular interaction with customers.
Maintains timely and accurate records and reports, as required.
Works independently and within a team to assist the Customer Service Manager with ongoing project work, including planning and coordinating presentations, disseminating information, and/or organizing events.

Working Conditions
Normal office conditions. Primarily works for extended periods in a sitting position interacting with customers by phone and email and communicating with internal company resources.

Download Position Details (pdf)

Molding Machine Operator/Train Days/Move to Off Shift

Duramax Marine, LLC, an employee-owned global manufacturer of products for the commercial marine industry and various industrial applications, has an immediate opening for a Molding Machine Operator at our Hiram, Ohio location. Duramax Marine is a well-established, successful Northeast Ohio company with a significant global presence and is a technology leader in its markets.
Education High School Diploma or equivalent
Experience The company has a training program in place.
Job Specific Knowledge, Skills & Abilities Mechanical aptitude.

Roles and Responsibilities
Work under the supervision of senior operator for on-the-job instruction and cross-training.
Understand the introduction of ISO-9001 requirements.
Able to read and comprehend the production schedule.
Able to identify correct polymer/adhesive for specific job orders.
Able to identify function parts of blasting cabinet, parts washer & paint both in Metal Prep.
Able to pull, blast, wash and apply adhesive in Metal Prep.
Able to assemble and run standard tooling in HPI.
Able to identify functional parts of the injections machines, autoclaves, and gas curing oven in HPI.
Able to assemble and run standard tooling in Custom Press.
Able to identify functional parts of rubber presses, rubber mill, warm-up ovens in Custom Press.
Able to finish grind and do a quality inspection of all parts.
Demonstrate the ability to use all quality instruments.
Able to complete all production paperwork and reporting forms.

Working Conditions
The physical environment requires the employee to work in a hot and cold factory environment. You are required to use personal protective equipment. Must have the ability to lift 50 lbs. May be requested to work overtime and weekends per customer demands.

Download Position Details (pdf)

Finishing Machine Operator (Class II & Class I)

The positions of Utility, Machine Operator Class II and Machine Operator Class I operate machine tools to machine bearings to specifications. They may work any of several assignments that machine bearings of different sizes and types, including Cell, Phenolic, Metal Preparation, Cincinnati, Victor, and Sigma, among others. They may work alone or with a partner. The Utility position is entry-level and the Machine Operator Class I is the most experienced. Usually, the same person operates the same machine, depending on orders. The machine operators are expected to be able to operate any of the machines as dictated by orders and labor availability.
  • Sets up and operates machine tools such as lathes, boring machines, chamfer machines, band saws, drill presses, milling machines, and grinders to machine parts to specifications.
  • Ensures quality of production. Visually inspects finished products for defects.
  • Performs work with/assists other Machine Operators, Utility, Machine Operator Team Leader(s) and Machinist.
  • Completes required paperwork. Completes time sheet, Scrap Reports, withdrawal slips, and tags as necessary. Documents reason(s) for scrap.
  • Cleans/maintains work area. Ensures work area is clean and stocked at end of shift. Uses lift truck/tow motor as necessary.
  • Trains new associates.
  • Performs other work as assigned by the supervisor or as necessary.

Major Responsibilities
Producing a high quality product
Meeting production goals while avoiding scrap
Adhering to safety standards
Maintaining a well kept work area

Working Conditions and Equipment
  • Micrometers (inside and outside)
  • Calipers
  • Allen wrenches, Crescent wrenches, etc.
  • Indicators, Indicator box
  • Hammers, Mallets
  • Knives
  • Calculators
  • Pencils
  • Files
  • Chip Hook
  • Pliers, Needlenose pliers
  • Temperature gauge
Working Conditions The environment consists of some loud noises from the machining of parts, however ear protection is not required. It can be slightly dusty from boring rubber and machining Phenolic parts, however most machines are equipped with vacuums to control this dust. Some jobs have exposure to coolant.
  • Heavy objects
  • Hot chips from machine
  • Sharp tools
  • Sharp edges on parts
  • Moving parts on machines
  • Slippery floor from coolant
Safety Equipment
  • Gloves
  • Ear protection
  • Wrist supports
  • Safety glasses (required)
  • Metatarsals (required)
  • Face mask/shield or goggles (required when using coolant or grinding)
Physical Demands Depending upon the assignment, the job is generally not machine paced. The Machine Operator may have natural breaks especially when machining large parts.
  • Cell: Lift up to 5 lbs. From table to machine and back up to 300 times/day.
  • Cincinnati: Lift up to 53 lbs. from floor to machine and back up to 60 times/day.
  • Lift chuck up to 78 lbs. from table to machine and back up to 3 times/day.
  • Lift center core up to 40 lbs. from table to machine and back up to 3 times/day.
  • Uses sling and hoist on some job assignments.

Job Title(s): Utility, Machine Operator Class I & II
DOT Title: Machine Set-Up Operator
DOT Code: 600.380-018
Work Performed
I. Operates lathes, boring machines, chamfer machines, band saws, grinder, milling machines and drill press to machine parts to specifications.
  1. Sets up machine.
    1. Reads blueprint and order to determine specifications.
    2. Retrieves appropriate parts to correctly set up machine such as appropriately sized chucks, center cores, boring bar, etc. Lifts chucks, boring bars, and center cores weighing up to 78 pounds onto machine at chest height.
    3. Adjusts machine. Sets stop guides. Adjusts speed, feed, taper, positioning and depth. Reads digital readout on machine to determine position, if available.
    4. Runs test pass above O.D. dimensions and below I.D. dimensions. Checks measurements such as inner and outer diameter with micrometers and/or calipers. Compares measurements to specifications. Adjusts machine closer to specifications. Repeats as necessary.
  2. Prepares part for machining.
    1. Retrieves correct part. Reads code on blueprint. Retrieves part with matching code and/or part number. Uses lift truck, if necessary.
    2. Chamfers inside edges of part, if necessary. Uses chamfer machine if necessary.
    3. Cuts to length and/or trims excess rubber off ends, if necessary.
  3. Loads part/stock in machine.
    1. Places mandrel in part, if necessary. Uses mandrel loader, if necessary.
    2. Places part or stock in machine. Lifts part up to 53 pounds onto machine. Uses hoist for heavier parts, if necessary. Positions part in machine. Positions cutter or boring bar to begin machining. Attaches vacuum hose, if available.
  4. Machines part.
    1. Starts machine. Places shield in front of blade, if necessary.
    2. Monitors part and machine while work is being done. Listens for sounds and vibrations that may indicate problem. Adjusts depth when diamond heats up, if necessary.
    3. Finishes part. Uses file to chamfer outside, if necessary. Uses sandpaper to reduce taper, if necessary. Rubs oil or wax onto part, if required.
    4. Cleans part. Uses brush or air nozzle to clean rubber dust from inside of part.
  5. Removes part.
    1. Removes part from machine. Uses hoist, if necessary.
    2. Removes mandrel, if necessary.
  6. Inspects finished parts.
    1. Visually inspects part for defects such as blister, scratches, lamination, etc.
    2. Uses micrometers, calipers, and guides to check the measurements of part. Compares to tolerances in specifications. Reworks part if it doesn't meet specifications.
    3. Checks concentricity. Uses indicator to check concentricity. Compares to specifications.
    4. Places finished part in appropriate container, if necessary.
    5. Places part in box.
  7. Uses grinder to sharpen tools, if necessary.
II. Performs work with others.
  1. Coordinates work as partner with other Machine Operators and Utility persons. Works as partner when performing “cell” job assignment.
  2. Assists/fills in for other Machine Operators as needed.
III. Completes required paperwork.
  1. Completes time sheet. Indicates job done by job code. Indicates amount of time spent (in tenths of hours) on each job.
  2. Completes Scrap Report. Indicates type of defect. Indicates if defect is due to machine error/operator error. Suggests how the defect might be avoided in the future.
  3. Completes withdrawal slips (metal preparation). Indicates amount of stock used. Writes beginning length and number of pieces.
  4. Completes tags indicating the part number, date and number of pieces.
IV. Cleans\maintains work area.
  1. Sweeps up work area at end of shift.
  2. Returns tools to appropriate areas. Returns micrometers to stock room.
  3. Cleans/maintains machine. Uses air nozzle to clean chuck. Brushes filings off machine. Places filings in disposal container. Oils machine.
  4. Empties scrap and filings containers.
  5. Retrieves parts to be machined. Removes finished parts to staging area. Uses lift truck/tow motor, if necessary.
V. Trains new associates.
  1. Gives instructions on job tasks to trainee. Demonstrates appropriate methods to trainee. Demonstrates machine setup to trainee. Monitors trainees performance.
  2. Demonstrates use of tools to trainee. Demonstrates use of micrometers, indicators, and calipers.
VI. Performs other work as assigned by supervisor or as needed.

Download Position Details (pdf)

Technical Sales Engineer

Duramax Marine, LLC, an employee-owned global manufacturer of products for the commercial marine industry and various industrial applications, has an immediate opening for a Technical Sales Engineer to support customer service, sales, operations, and customers. This position reports to the Company's Director of Sales and is a member of the sales team. Duramax Marine is a well-established, successful Northeast Ohio-based company with a significant global presence and a technology leader in its markets.
Qualifications Minimum Preferred
Education Bachelor's Degree In a technical field
  • Extensive marine industry or mechanical products experience.
  • Five plus years of successful technical field service and/or technical sales experience.
  • Excellent communication and interpersonal skills.
  • Tenacious learner and problem-solver.
Job Specific Knowledge, Skills & Abilities
  • Excellent business acumen
  • Strong mechanical aptitude
  • Demonstrated success in meeting or exceeding objectives
  • Proficient with CRM and Microsoft Office programs
  • Strong analytical, problem-solving, and project management skills
  • Effective time management skills
  • High energy with a sense of urgency in responding to customer needs
  • High level of personal and professional integrity
  • Embraces the Company's core values
  • Maintains required records and reports

Key Responsibilities
Professionally represents the Company while providing customers with advice and support for product inquiries and applications
Provides technical expertise to promote the sale of products. Provides post-sale support regarding installation and maintenance of products
Confers with customers and the sales team to assess opportunities and applications to determine the appropriate product and support requirements
Prepares and delivers technical presentations that explain products or services to customers and prospects
Using technical and sales skills, demonstrates to customers the product benefits and value versus competing alternatives
Develops and presents proposals for Duramax products based on specific customer requirements
Provides technical support and services to team members regarding the installation, use, and maintenance of Duramax products

Working Conditions
Normal office conditions with up to 50% overnight travel (domestic and international). Must possess a high-energy level to meet the physical demands and necessary mental alertness to travel, walk, and work within customer facilities—occasional lifting of up to 25 pounds.

Download Position Details (pdf)

Duramax Marine LLC is an ISO 9001:2015 certified company.
17990 Great Lakes Parkway, Hiram, Ohio 44234 U.S.A.  |  PHONE +1 440.834.5400  |  FAX +1 800.497.9283 USA & Canada or +1 440.834.4950 
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